Privacy Policy

Data Controller and Scope

Oreels Casino is the controller of personal data collected through our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our gaming services, website, and related applications.

This policy applies to all users and visitors of our platform. We are committed to protecting your privacy and ensuring transparency about our data practices.

Types of Data We Collect

Account and Identification Information

  • Full name and date of birth
  • Email address and phone number
  • Residential address
  • Username and password
  • Government-issued identification (for verification purposes)
  • Financial information (payment method details, banking information)

Transaction and Gaming Data

  • Deposit and withdrawal records
  • Bet history and game results
  • Account balance and transaction amounts
  • Dates and times of gaming activity
  • IP addresses and device identifiers

Technical and Browsing Data

  • IP address and geolocation
  • Browser type and operating system
  • Pages visited and time spent
  • Referral source
  • Device type and unique identifiers (cookies, analytics IDs)
  • Crash reports and performance data

Communication Data

  • Messages sent through our contact form or support channels
  • Email correspondence
  • Chat logs (if applicable)
  • Feedback and survey responses

Purposes of Data Collection and Use

We collect and process your data for the following purposes:

Service Delivery

  • Creating and managing your account
  • Processing deposits, withdrawals, and other financial transactions
  • Providing gaming services and calculating winnings
  • Delivering customer support and technical assistance
  • Personalising your gaming experience

Legal and Regulatory Compliance

  • Verifying your identity and age (Know Your Customer – KYC)
  • Detecting and preventing fraud and financial crime
  • Complying with anti-money laundering (AML) regulations
  • Responding to legal requests and regulatory inquiries
  • Maintaining records as required by law

Security and Safety

  • Monitoring for suspicious or unauthorised account activity
  • Preventing cheating, collusion, and abuse of our platform
  • Detecting system vulnerabilities and cyber attacks
  • Protecting player funds and data

Marketing and Communications

  • Sending promotional offers, bonuses, and updates (with your consent)
  • Conducting surveys and market research
  • Communicating important platform changes or policy updates
  • You may opt out of marketing communications at any time

Analytics and Improvement

  • Analysing user behaviour to improve platform features
  • Understanding player preferences and trends
  • Optimising website performance and user experience
  • Developing new games and services

Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

  • Contract Performance: Processing necessary to fulfil our gaming service agreement with you
  • Legal Obligation: Compliance with anti-money laundering, taxation, and gambling regulations
  • Legitimate Interest: Operating our business securely, preventing fraud, and improving services
  • Consent: Where you have explicitly agreed to specific processing (e.g., marketing emails)
  • Public Interest: Protecting vulnerable populations and maintaining gambling integrity

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies:

  • Essential Cookies: Required for account login, security, and platform functionality
  • Performance Cookies: Measure website usage and performance
  • Preference Cookies: Remember your settings and choices
  • Marketing Cookies: Track your activity for targeted advertising (requires consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. For detailed information, see our Cookie Policy.

Data Retention and Storage

We retain your data for the duration of your account and a period thereafter as required by:

  • Applicable gambling and financial regulations (typically 5–7 years)
  • Tax and accounting requirements
  • Legal disputes or investigations
  • Legitimate business interests

Once data is no longer needed for these purposes, it is securely deleted or anonymised. Account closure does not automatically delete all data; we retain records as required by law.

Third Parties and Data Sharing

We may share your data with:

Service Providers

  • Payment processors and banks
  • Identity verification and compliance service providers
  • Customer support platforms
  • Analytics and marketing providers
  • Website hosting and cloud service providers

Regulatory and Legal Authorities

  • Gaming regulators and licensing bodies
  • Tax authorities
  • Law enforcement agencies (in response to legal requests)
  • Fraud investigation bodies

Other Parties

  • Other business units or subsidiaries (if applicable)
  • Potential acquirers in case of merger or acquisition
  • Advertisers and marketing partners (anonymised data only)

All third parties are required by contract to protect your data and use it only for specified purposes.

International Data Transfers

If our service providers are located outside your country, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws by:

  • Using standard contractual clauses approved by regulatory bodies
  • Verifying recipient countries have adequate data protection standards
  • Obtaining your explicit consent where required

Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured, commonly used format
  • Objection: Oppose specific types of processing (e.g., marketing, profiling)
  • Withdraw Consent: Revoke consent for optional processing at any time

To exercise any of these rights, contact our support team via the Contact Us page.

Security Measures

We protect your data through:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive information
  • Regular security audits and penetration testing
  • Access controls limiting staff access to necessary data only
  • Incident response procedures for data breaches
  • Employee training on data protection

While we implement robust security measures, no system is completely risk-free. We encourage you to use strong passwords and protect your account credentials.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or by prominently posting the updated policy on our website. Your continued use of our platform indicates acceptance of the updated policy.

Contact for Data Protection Questions

If you have questions, concerns, or wish to exercise your data rights, please contact us through our official support channels listed on the Contact Us page. We will respond to data protection inquiries within the timeframe required by applicable law.

Your privacy and data protection are fundamental to our relationship with you. We are committed to transparent and responsible data practices.